- Question not answered? Let us know
- Find an Error? Notify us

Pre-Sales Questions
Is there a fee to transfer my existing domain to a REM Graphics account? Do you offer discounts to Churches or other non-profit organizations? Do you offer a money back guarantee? Online credit card payments? Do you support Microsoft FrontPage Extensions? Do you support SSH, Telnet? Can I access my domain with and without the "www" in front? Do you offer 24/7 technical support? Can I host multiple Domains under one account? What domain extensions do you support for hosting? Do you allow forums?

Domain Name Server (DNS)
What are your name servers ? Domains registered through www.registrars.com Domains registered through www.networksolutions.com Domains registered through www.register.com What is DNS propagation?

FTP
What is FTP? Where can I find a good FTP client for Windows and a resource that teaches me how to use it? Where can I find a good FTP client for Mac OS X and a resource that teaches me how to use it? What directory do I upload my web files? How do I change my FTP password? My password is being rejected. What should I do? What is anonymous FTP?

Microsoft FrontPage
Do you support FrontPage express? How can I have the FrontPage Extensions removed/installed from my account? Am I limited when using FrontPage?

E-Mail Setup
Where can I setup new e-mail accounts? What is the default e-mail address for? What e-mail software is the best for retrieving mail from my e-mail accounts? What is the correct way to setup my e-mail client to retreive e-mail from my accounts?

Webmail - HORDE - Neo Mail
How can I enable webmail for an account? What is the correct URL to login to webmail? Is there any way to have my users change their password themselves via Horde?

Control Panel - cPanel
Where can I find a breakdown of all the things CPanel offers? FTP Accounts: CGI: Web Page Protection E-Mail: Access Stats: Password: File Manager: Java Chat: Handlers / Mime-Types: Custom Error Editor:

CGI-BIN - Perl
Do my CGI scripts need to be in my /cgi-bin? Where can I find server path information? Can you explain permissions? I am having a problem with my CGI script. Do you have any advice before contacting support?

Secure Server
How can I access my site via the shared secure server? How can I have my own secure server certificate?

Full Cpanel Documentation
Can I see full Cpanel Documentation?

Personal Error Pages
How to Create Error Pages on cPanel.