Date
166001-12-08 00:00:00
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Sales Tel.:
+39 071 2917323
Support Tel.:
+39 071 2864306
Fax:
+39 071 2901232
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FAQ Shorcuts
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Pre-Sales Questions
Is there a fee to transfer my existing domain to a REM Graphics account?
Do you offer discounts to Churches or other non-profit organizations?
Do you offer a money back guarantee?
Online credit card payments?
Do you support Microsoft FrontPage Extensions?
Do you support SSH, Telnet?
Can I access my domain with and without the "www" in front?
Do you offer 24/7 technical support?
Can I host multiple Domains under one account?
What domain extensions do you support for hosting?
Do you allow forums?
Domain Name Server (DNS)
What are your name servers ?
Domains registered through www.registrars.com
Domains registered through www.networksolutions.com
Domains registered through www.register.com
What is DNS propagation?
FTP
What is FTP?
Where can I find a good FTP client for Windows and a resource that
teaches me how to use it?
Where can I find a good FTP client for Mac OS X and a resource that
teaches me how to use it?
What directory do I upload my web files?
How do I change my FTP password?
My password is being rejected. What should I do?
What is anonymous FTP?
Microsoft FrontPage
Do you support FrontPage express?
How can I have the FrontPage Extensions removed/installed from my account?
Am I limited when using FrontPage?
E-Mail Setup
Where can I setup new e-mail accounts?
What is the default e-mail address for?
What e-mail software is the best for retrieving mail from my e-mail accounts?
What is the correct way to setup my e-mail client to retreive e-mail from my accounts?
Webmail - HORDE - Neo Mail
How can I enable webmail for an account?
What is the correct URL to login to webmail?
Is there any way to have my users change their password themselves via Horde?
Control Panel - cPanel
Where can I find a breakdown of all the things CPanel offers?
FTP Accounts:
CGI:
Web Page Protection
E-Mail:
Access Stats:
Password:
File Manager:
Java Chat:
Handlers / Mime-Types:
Custom Error Editor:
CGI-BIN - Perl
Do my CGI scripts need to be in my /cgi-bin?
Where can I find server path information?
Can you explain permissions?
I am having a problem with my CGI script. Do you have any advice before
contacting support?
Secure Server
How can I access my site via the shared secure server?
How can I have my own secure server certificate?
Full Cpanel Documentation
Can I see full Cpanel Documentation?
Personal Error Pages
How to Create Error Pages on cPanel.
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