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Sales Tel.:
+39 071 2917323
Support Tel.:
+39 071 2864306
Fax:
+39 071 2901232
E-mail Sales:
E-mail Support:
E-mail DNS:
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Is there a fee to transfer my existing domain
to REM Graphics account?
No. Go to the domain registrar where you purchased your domain. Change
the nameserver information to the information listed below. This usually
takes 24-72 hours depending on your registrar. You will need to purchase
at least one year of domain services with us. The year will be added to
the amount of time you have left on your domain.
Our Nameservers:
Primary DNS: ns.rem-graphics.net
IP: 69.72.228.75
Secondary DNS: ns5.rem-graphics.net
IP: 209.51.133.74
Do you offer discounts to Churches or other non-profit organizations?
Depending upon the needs of your organization. Please contact us
for our special pricing by emailing:
sales@rem-graphics.com.
Do you offer a money back guarantee?
Yes, we offer you no less than 30 days money back guarantee (10 days for reseller plans).
Please note that there are no money back guarantees on domain names or third party software licensing.
For full details or questions, please contact our sales department.
Online credit card payments?
REM Graphics S.r.l. proudly accepts VISA, MASTERCARD credit cards through the online secure servers of our payment partner WorldPay.
For your security, your credit card details will never be stored on our servers.
Do you support Microsoft FrontPage Extensions?
Yes. We do support FP Ext. 98, 2000 and 2002. Once your account
has been created, simply login to your control panel to enable them
or send an email via our helpdesk, and we will set them up for you.
Do you support SSH, Telnet?
No, we do not offer Telnet and SSH at this time.
Can I access my domain with and without the "www" in front?
Yes. You will be able to access your domain address with or without
the "www" in front of the domain name. Example: [http://www.your-domain.com]
or [http://your-domain.com] is acceptable, whichever you prefer.
Do you offer 24/7 technical support?
Yes. We take your support questions 24 hours a day, 7 days a week
via our helpdesk. We also offer a help section within your control
panel to provide you with answers to support queries immediately.
You can also send your question to us via our help desk or live
chat help.
Can I host multiple Domains under one account?
Yes, we can add domains under your account (Plan wise) as
you wish and split the bandwidth from your primary account however
you like it. To add a domain just go HERE and choose Add-on Domain
from the optional features. Each Add-on Domain comes with its own
control panel and all the goodies like any other account.
What domain extensions do you support for hosting?
We support all top-level domain's (TLD) for hosting.
Do you allow forums ?
Yes, we do allow all php based forums, however we do not allow cgi
based forums like ikonboard etc. Recommended forums is phpbb from
http://www.phpbb.com
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